In many cases when you come to the hospital, the situation is tough. Some patients and families are confronted with illness, stress or heartbreak over the loss of a loved one.
Even though we sometimes see you during your worst times, Mary Lanning Healthcare cares. Your MLH experience matters, and we want to make it the best it can be considering the challenges.
We take your patient safety concerns and complaints seriously so we want to hear directly from you — we want to help.
Our dedicated healthcare team works closely with the Quality Department to make sure your concerns are reviewed as quickly as possible. Plus, our Patient Advocate is readily available to talk with you, support you and bring issues to our attention.
If you feel your concerns are not being well addressed by our staff members, you have the right to file a formal complaint through our Grievance Form Process, or contact our Patient Safety/Experience Coordinator.
How can you reach us?
- Patient Advocate – 402-461-5319
- Patient Safety/Experience Coordinator – 402-461-5213
- Administration – 402-461-5108
Safe, high-quality care is our priority. We are here to listen!
