The Mary Lanning Healthcare Laboratory recently was honored as the 2020 Lab of the Year Runner-up by Medical Laboratory Observer magazine.
Medical Laboratory Observer is a national publication that reaches lab professionals all across the country. MLH was featured in its print and online formats. MLH was a runner-up to a large hospital in New York City.
Adam Horn, MD, MLH Pathology/Laboratory Medical Director, co-authored the nomination letter, along with with Stephanie Welsh, MLS, and Lisa McCormick, MT.
“Our MLH lab employees are extremely engaged,” Dr. Horn said. “It shows in the work that they do, and the fact that 12 employees are currently pursuing advanced degrees.”
In his nomination letter, Dr. Horn wrote: “Mary Lanning is a five-time winner of the Gallup Great Workplace award as measured by employee engagement and accountability. This high level of engagement has led to what is now a self-sustaining cycle of quality and improvement which far exceeds what one would expect from a community-based facility.”
The 57-employee lab, which was recently recertified by the College of American Pathologists (CAP), performed 660,110 tests in 2019. In addition to serving the hospital, the MLH lab supported the Morrison Cancer Center, more than 20 clinics and the region’s critical access hospitals.
Terri Brown, MHA, MT, Laboratory Director, said the honor speaks volumes about the quality employees at MLH.
“We are constantly working to improve customer service, and we support our employees’ efforts to supplement their education,” Brown said.
The article states that MLH’s lab has undergone several customer service, engagement and productivity efforts, including automated reporting, education, Lean Six Sigma and other benchmarks.
For more details on the honor, read the Medical Laboratory Observer article at https://www.mlo-online.com/home/article/21130718/2020-lab-of-the-year-runner-up-mary-lanning-healthcare-uses-lean-six-sigma-approach-to-boost-performance
